Poket News

EPFO redressed over 1,64,000 grievances & queries through WhatsApp mechanism


  • The Ministry of Labour and Employment in a statement said that this has led to decline in registration of grievances and queries on social media like Facebook and Twitter by 30% and on EPFO’s online grievance resolution portal by 16% since the launch of WhatsApp helpline numbers.
  • The initiative aimed at ensuring seamless and un-interrupted service delivery to subscribers during COVID-19 pandemic.
  • This new grievance redressal mechanism using Whatsapp has gained immense popularity amongst EPFO's stakeholders.